1. Conditions of sale

Aplic has a wide range of products and services in the IT area that it makes available to its customers, through the website https://www.aplic.co.za and the franchised stores distributed throughout mainland Portugal and the Islands.

The products advertised may not be available in all franchised stores due to lack of stock or the local store not participating in the campaign.

Promotions are valid for units in stock.

Aplic consultoria em Informatica, lda reserves the right to set a maximum number per customer and prices are valid during the period indicated in the promotional campaign, except for spelling errors, photography errors, stock shortages and/or synchronization of computer systems.

Aplic consultoria em Informatica, lda reserves the right to modify at any time the information and commercial offer presented on products, prices, promotions, commercial conditions and services.

Franchise stores decline any responsibility for any errors published on http://www.aplic.co.za

2. Orders

Aplic consultoria em Informatica, lda offers its clients two alternative shipping methods:

Pick up at an Aplic consultoria em Informatica, lda store of your choice;

Delivery to the indicated address

Your order will be processed immediately after payment confirmation.

In the event of a stock shortage of a particular item, you will be contacted within 24 hours by the Aplic consultoria em Informatica, lda store that will manage your order, with a suggestion for a replacement or information about its availability.

After confirmation by the customer, the order will be given due processing.

In Aplic consultoria em Informatica, lda gamer machines, if a component is missing or out of stock, it will be replaced by equivalent or superior parts.

Aplic consultoria em Informatica, lda reserves the right to cancel the customer's order at any time. If payment has already been made, Aplic consultoria em Informatica, lda will refund the full amount paid.

All orders placed on the Aplic consultoria em Informatica,lda website are processed by franchised stores that are financially and legally independent. At checkout, by default, the store that is geographically closest to the address entered is selected. This store can be changed by the customer before completing the “checkout”. After the customer confirms the order, the management of the order is the sole responsibility of the store selected in the previous step.

3. Cancellations

If, after 48 hours of sending the email from Aplic consultoria em Informatica, lda confirming the order, payment has not been made, Aplic consultoria em Informatica, lda reserves the right to consider the order as not having been made, and the items will be put back on sale.

It is not possible to cancel an order once it has been processed.

In the event of an error in the processing or sending of an order made by the customer and attributable to Aplic consultoria em Informatica, lda or any franchised store, the customer will receive the correct item at no additional cost.

The deadlines initially established will start counting from the date of detection of the aforementioned error.

It is not possible to refund postage in the event of order errors attributable to the customer.

4. Pricing policy

All prices shown on the website include VAT at the legal rate in force.

Prices, specifications and inventories are subject to change without notice, except for ongoing transactions.

5. Payment methods

The aplic.co.za website offers several payment methods

Visa and MasterCard: You must fill in all the requested data.

Mpesa: You will find all the necessary information at an agent or online through your bank's home banking services. In either case, simply select “PAYMENT FOR PURCHASES” at the time of payment, followed by “SERVICES”.

IZI: When selecting this payment method you have 5 minutes to accept the payment in the MBIM application. If the payment platform informs you that payment has not been accepted, your order will be automatically cancelled.

For orders or purchases made directly in stores, please check with the store to find out which payment methods are available, in addition to those mentioned above;

6. Online Dispute Resolution

Alternative dispute resolution is offered by neutral extrajudicial bodies such as conciliators, mediators, arbitrators, ombudsmen and dispute resolution commissions.

These bodies can put the trader and the consumer in touch and help them find a solution to the dispute. They can also propose a solution or even impose it.

Most of these organizations intervene free of charge or at low cost. As a general rule, they reach a result within 90 days.

When I opened it Under European Union legislation, it is possible to resort to these bodies to resolve all contractual disputes between a consumer and a trader established in the European Union.

7. Conditions for returns and exchanges

These Returns and Exchanges conditions comply with applicable legislation, in particular Decree-Law No. 24/2014, of February 14, with the amendments introduced by Law No. 47/2014, of July 28.

Contracts signed remotely and outside the commercial establishment / Orders placed and paid online with delivery to the customer's address by a carrier:

Orders placed and completed online that are sent to the customer's address may be exchanged or returned within 14 calendar days after delivery;

Return Conditions:

The returned item must be sealed in its original packaging and without any signs of use;

The item must come in its original packaging with all accessories and manuals sealed;

Items not accepted for Returns/Exchanges:

Unless there is a technical anomaly, there are items that by their nature cannot be accepted for returns/exchanges.

Exchanges or returns of headphones/earphones/headsets, batteries, memory cards, external drives, consumables or software are not accepted;

Exchanges or returns of televisions, notebooks, cell phones, smartphones, smartwatches or tablets that have broken brand packaging seals will not be accepted;

Exchanges or returns of design and/or printing customization services are not accepted.

It is mandatory to accompany the item along with its corresponding Invoice.

Shipping costs for returning or exchanging items are the sole responsibility of the customer.

The consumer will be held liable for the depreciation of the good, if the handling carried out to inspect the nature, characteristics and functioning of the product exceeds the handling that is normally permitted in a commercial establishment.

Items to be returned/exchanged can only be sent or delivered to the chosen Aplic consultoria em Informatica, lda store.

The return request must be preceded by a telephone contact to the telephone number of the chosen Aplic consultoria em Informatica, lda store,

After receiving the items and duly checking them in accordance with item 2, a refund voucher or a refund of the amount paid for the product will be issued, according to the customer's wishes.

8. Right to free resolution

Under the terms of Decree-Law no.

To resolve the issue, you simply need to communicate your decision to us by means of an unequivocal statement (for example, a letter sent by post, fax or email), to the indicated contacts, and such communication must be sent before the 14th day after the date of receipt of the goods. If you like, you can use the sample form we provide below.

Within 14 days from the date on which it is informed of the decision to terminate the contract, Aplic consultoria em Informatica, lda will reimburse the consumer for all payments received and due, using the same means of payment used in the initial transaction, unless expressly agreed otherwise by the consumer.

9. Contacts

Email from the store where you purchased the product with a copy to: [email protected]

Telephone number of the store where you purchased the product or, as a last resort, customer support (+27) 83 6760984

By mail, to the address of the store that sold the equipment

10. Contracts or purchases made at the commercial establishment Aplic consultoria em Informatica,lda store

Given the fact that each Aplic consultoria em Informatica, lda franchise store is financially and legally independent, any transaction initiated and concluded at the commercial establishment must comply with the Consumer Protection Law – Law No. 24/96, of July 31, noting that:

When the consumer purchases goods in a commercial establishment, the law does not provide for an identical right to regret. There is no legislation that establishes the right of the consumer who purchases goods in a commercial establishment to regret the purchase made;

Therefore, as a rule, the consumer who purchases goods in a commercial establishment and who, for any reason, is not satisfied with them, may not exchange them for another or return them, nor request a refund of the amount paid;